Can’t Open Attachments in OWA

Today, I came across an issue where a client couldn’t open any attachments to emails from within Outlook Web Access (OWA).

OWA was being accessed via Internet Explorer (IE) 9 on a Vista laptop. The server that OWA was connecting to was a Small Business Server 2003.

I could get the attachments to open in Firefox, but the email folders column wouldn’t display correctly… or at least the same way as it does in IE.

In the end, I turned off a security option in IE and the attachments finally opened.

To turn off that option yourself, in IE

1. Click on Tools then Internet Options.
2. Select the Advanced tab.
3. Scroll down until you get to the Security section
4. Remove the tick from the “Do not save encrypted pages to disk” option.

Simple as that!